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Surviving Violence in the Healthcare Setting

by Randy W. Martin

127 pages; quality trade paperback (softcover); illustrated; catalogue #03-1805; ISBN 1-4120-1427-1; US$29.50, C$38.50, EUR25.50, £17.50

Awareness of a problem and ways in which to deal with that problem are keys to a successful outcome. This book is the tool with which to raise awareness, practice preparedness, and promote desirable outcomes in the violent interaction.

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about the book      about the author      excerpts and Table of Contents      catalogue info

About the Book This book will enlighten healthcare workers on how to deal with combative persons. Much has been written about how Healthcare Workers should respond to a potentially violent situation. Much information is available about violence in hospitals. Nonviolent intervention training is available for those employees who deal with violent persons whether they are a patient or a visitor. This training is to aid employees on how to effectively respond to danger and develop more confidence in dealing with aggressive behavior. Just looking at this guide will not help, however, but practicing the techniques will. This book is for those who teach precautionary and preventive workshops, and a guide for healthcare professionals. My experience as a police officer and a security officer dealing with violent behavior has had a tremendous personal effect on me. I know the fear that you feel before, during, and after a violent attack. I have taught police officers, security personnel, and professionals across the USA how to handle a variety of attacks. Whether it is physical force, non-lethal force, or deadly force, surviving is the goal during a violent situation. Randy W. Martin

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About the Author Randy W. Martin is a 20-year veteran of law-enforcement in both West Virginia and North Carolina, serving three years as a police chief. He has an extensive background in training. During his career, he has served as a tactical team member and is a defensive tactics advisor to several state agencies. Randy is certified in numerous areas of the Criminal Justice System and has also instructed medical facilities, private security, corporations, colleges and law-enforcement agencies throughout the United States. He is also a certified international instructor trainer in Police Batons, Defensive Tactics, Handcuffing, Firearms and Aggressive Behavior Management. Randy is considered one of the leading authorities on Aggressive Behavior Management in both the law-enforcement and healthcare profession.

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Excerpts and Table of Contents

CONTENTS

Introduction

Chapter One

Awareness
Mental Color Codes

Chapter Two

Defining Conflict
Stress Shock Phenomenon

Chapter Three

Verbal De-Escalation
Verbal Agitation

Chapter Four

The Survivor of Violence

Chapter Five

The Safe Escape

Chapter Six

Threat Assessment

Chapter Seven

Use of Force in the Healthcare Setting

Chapter Eight

Stances
Balance

Chapter Nine

Non-Offensive Physical Protection
Wrist Grab Escapes
Blocks

Chapter Ten

Attitudes and Philosophies

INTRODUCTION

Surviving Violence in the Healthcare Setting presents a series of tactical self-defense maneuvers and techniques that reduce the potential for civil liability claims.

Physically defending yourself requires confidence, commitment, and technique to succeed and escape. Develop the attitude, skill, and confidence needed to defend yourself and your co-workers from assaults.

ACT

Attitude has a great impact on life. It is more important than the person attacking or the person being attacked. It is more important than the past, education, money, success, failure, or what other people say or do. We can change the way we think and react.

Commitment is crucial. You have to commit to change the things that are happening in a violent situation.

Techniques are important. The moves that you use to protect yourself are as important to your success as attitude.

VERBAL DEFENSE

The ultimate goal of healthcare professionals is to take care of their clients. Should the situation arise where a person is showing signs of violent behavior, the employee has the responsibility of trying to de-escalate using the necessary verbal skills.

This path begins with our own self-control and the use of our language. The words we choose can ignite the fire of confrontation or extinguish it. What we say and how we say it can influence the thoughts and actions of others.

Let your words be an extension of yourself. Why physically move people when you can achieve the same through words alone? The one technique that must be constant is Verbal Communication.

It is our responsibility to use verbal skills to control the liability and our image in the healthcare setting. The more time we invest in talking to someone, the greater the chance we will be able to control the situation without a physical confrontation. Any time we lessen confrontation, we lessen the chance of liability.

Experience tells us that that there are times when verbal skills will not stop an aggressive person. There are times when you will be attacked. Even in these cases, you should still be talking to the person. When you are attacked and verbal skills have not worked, then hopefully this book along with actual training will help you escape through a liability conscious perspective.

VIOLENCE DEFINED

Violence is any physical or verbally assaultive behaviors, including hitting, biting, choking, pinching, punching, scratching, throwing, pushing, cursing, threatening, striking, or injuring with a weapon or item (knife, chair, club, staple gun, clipboard, and so forth). Violence is also physical harm to one's self or others, physical destruction or damaging property.

This definition of violence includes verbal assaults. Appropriate supervisory and organizational attention must be paid to threatening statements made to healthcare personnel by a person who is physically capable of carrying out the threats. For example, if a nurse receives a death threat, he/she should complete an incident report. The threats should be recorded in the patient's chart. Report the threats to the patient's physician. Seek assistance from other resources, as indicated or as becomes necessary (e.g., report the threats to security and/or law-enforcement).

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Catalogue Information

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