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Management Skills Upgrade V.20/20: Going From Knowing to Doing

by Richard A. Engdahl, PhD

141 pages; quality trade paperback (softcover); catalogue #04-1752; ISBN 1-4120-3944-4; US$19.95, C$25.00, EUR16.25, £11.30

The book that can make the difference between merely being smart and being successful. Tips, advice and techniques to improve managerial effectiveness for a happier, healthier career and life.

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About the Book      About the Author      Excerpts      Catalogue Information

About the Book

This book is a thinking person's guide to more effective employment of management and leadership concepts they already know but do not generally use well.  It consists of 47 short (often one or two pages) chapters on a diverse range of subjects that affect people's ability to successfully work with others, but that most people have incorporated in their skill sets as ineffective or, worse, bad habits.  An unknown, but wise person once stated that we should never attribute to malice that which is adequately explained by stupidity. Thank goodness, then, that there is not so much malice surrounding us daily, but that does leave an awful lot of stupidity to be dealt with. Perhaps we can best begin by examining ourselves and the interactions we have with others.... "Gee, what I should have said was...." or "what I should have done was...."   "Should have" never gets anything done at all, much less accomplishing the impossible task of correcting the past. This book is full of tips and advice on what people "should have" along with some simple methods to help employ those ideas when needed. The reality is that its not who you know and its not what you know, but rather what you can think of in time, that saves the day.  The book is written with one idea or topic per short, short chapter, and in a language that is straight forward and easy to understand, with a sense of humor.   It is meant to be read one chapter at a time and for readers to skip around and have fun.   It is easy to take the ideas and suggestions in this book to heart not because of esoteric and detailed research justifications, and not because of the author's degrees and certifications, but simply because they work!   Further, the author has provided many tips on being consciously competent, which means, being able to remember the ideas when and where they are needed.  It a meaningful guide for more effective relationships and a happier, more successful life  -- and fun to read.

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About the Author

RICHARD A. ENGDAHL

Ph.D. University of Washington: Organizational Behavior, Organization Development, Human Resource Systems, and Communications.

MBA, University of Michigan: Industrial Relations &Marketing

BS University of Michigan: Architecture and Design

20 years' experience in Health Care Administration field to include Masters Program in HCA from US Army and Baylor University.

25 years of organization development consulting experience.

16 years of senior level administrative and human resource management experience.

(Yes, that adds up to 61 years of "experience;" I started as an infant? No, some was simultaneous)

CEO of Organisational Imagineering International, Ltd., an organisational and management development consultancy.

Past Board member, North Carolina Quality Leadership Foundation

Past Chairperson, Wilmington Quality Foundation

Board member and past president of DARE, Inc. (Wilmington Downtown Area Revitalization Effort, Inc.)

Principle architect of UNCW's Total Quality University TQ model and developed the facilitation skills training manual and program (I hold the copyright to the manual and use it in private management development training).

Governor's appointee and past Chairperson, North Carolina Quality Leadership Award Council

Tenured Associate Professor of Management, (Retired) Cameron School of Business Administration, UNCW, 17 years teaching management courses at both undergraduate and graduate level -subject areas of specialization include: Organizational Behavior; Interpersonal Skills; Business Communication Skills; Total Quality Management; Employee-Management Relations; Leadership; Human Resource Systems; Organizational Development. I've also taught numerous courses in the University Honors Program such as Civility in America and Stewardship In America as two examples.

Author of management development book: Developing Your Own Workforce: It Takes More Than Big Boots To Stomp Out Ignorance (The Manager as Teacher Facilitator), Virtual Publishers, Ltd., 2000. ISBN 0- 967445-0-5. Available at www.ott.co.nz as a VirtualBook™.

I've made presentations and done management development training in Poland as part of the United Nations Umbrella Project; I was a keynote speaker two years in a row at the New Zealand Organisation For Quality national conference; I was cited for outstanding presentations at World Organization Development Congress meetings in Oxford, England; Colima, Mexico; and Dublin, Ireland.

I have spent enough time in Germany, Guam, Hawaii, VietNam, and New Zealand to have a genuine feel for their cultures and histories. I understand and enjoy working in multicultural environments.

Personal Data: Married to Margo. Two grown children Lee & Alison, two grandsons, Carter & Jack I like to golf, sail, hot tub, play guitar (poorly) and redesign/remodel houses.. I am a "techno-junkie" for gadgets, electronics - particularly computers and stereo. We have 1 RNZSPCA Tabby cat named Kea, and an Occicat named Khan.

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Excerpts

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Catalogue Information

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