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A Services Framework for Business

by John D. Carnegie with David A. Ackley

196 pages; quality trade paperback (softcover); catalogue #07-3107; ISBN 1-4251-6697-0; US$39.95, C$39.95, EUR27.29, £20.63

For those of us who have ever wondered…
 What does my organization do to help the company and where do I see the results?
…this is a must read book.

About the Book

The book explains a universal approach for modeling one or more organizations and their contribution to the corporation's needs. The book builds on standard industry approaches, such as Time Driven Activity Based Costing (TD-ABC) and Total Cost of Ownership (TCO), to provide a powerful basis with which one can predict a future organizational state. Using this approach, workload (defined as the total time a resource spends performing useful work for the company) is segmented into three areas: project work, process work, and repetitive work activities performed in the context of some cost driver.

Cost drivers have two parts: a name, such as servers, applications, manufacturing equipment, etc.; and a count, such as 32 multi-axis milling machines, 74 production applications, etc. With a highly evolved TD-ABC approach, one can look at the impact of adjusting the cost drivers has on the organization*s workload and therefore the overall change in resources needed to support the cost drivers.

Given a resource's time capacity for useful work and its total workload, the book shows how what if… scenarios are created that can represent the financial outcome of any project. The model evolved in the book is an essential and generalized business operational planning tool.

About the Authors

Mr. John Carnegie has over thirty-five years in the computer industry. His undergraduate degree is in mathematics and he has a graduate degree in Computer Science - both from Southern Methodist University. Mr. Carnegie has been employed at Texas Instruments and has, over the past twenty-five years founded three companies. His latest company, The Enterprise Modeler LLC, provides financial operational modeling services to Fortune 500 corporations.

Mr. David Ackley has over a quarter of a century experience in discrete event modeling and simulation, including contributions to the VHSIC Hardware Description Language (VHDL) language and managing the development of the first VHDL simulator. Mr. Ackley has over 40 years of experience in electrical engineering and software development and has held several senior management positions.