Book Sales & Ordering FAQ
How do I place a book order?
Is shipping included with book orders or free books?
How can I check the status of my book purchase order?
How will I know if you have received my order?
My order hasn’t arrived, what do I do?
Can I cancel my book order?
My order arrived, but it isn’t the book/quantity I specified, what do I do?
What are your returns and claims policies?
What forms of payment do you accept?
How do I get a refund for a book I’ve ordered?
Call your book sales consultant to place a book order. If you are not sure who your consultant is, please call us toll-free at 888.232.4444. You will be directed to the appropriate contact.
Shipping is not free unless explicitly stated in an offer or promotion. There will be a shipping fee asked for every book order you make. The shipping fee also applies to any free books you may receive through a special offer or similar promotion.
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Once your order has been printed, assembled, and boxed, you will receive a second confirmation e-mail that includes your UPS tracking number (if you selected UPS delivery). You can then track your order at www.ups.com.
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Once we have received your order, we will either e-mail, fax or call you and provide an order confirmation with your Sales Order Number on it. If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact our Book Sales Department.
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If you do not receive your order within 30 days, please contact our Book Sales Department to inquire about the shipping status.
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Since an order is transmitted directly to the fulfillment center the minute you place it, your Print-on-Demand book order cannot be cancelled.
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Inspect your order carefully when it arrives. Any problems should immediately be reported to our Book Sales Department. Have your order number handy. If your boxes are being sent to an author event venue, make arrangements with the event coordinator to check your order so there aren't any surprises on the day of the event.
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Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the Book Sales Department immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.
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We accept payment using Visa, MasterCard, Discover and American Express charge cards. In order to avoid the long delays which often occur when waiting for personal checks to clear the bank, we accept only certified checks and money orders. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.
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Trafford books orders are non-refundable, except in the event of poor print quality. Please report quality or quantity issues to our Book Sales Department within three business days after receiving your order.
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