Book Sales & Ordering FAQ
Call your book sales consultant to place a book order. If you are not sure who your consultant is, please call us toll-free at 888.232.444 ext. 1. You will be directed to the appropriate contact.
Yes, if you are interested in purchasing multiple copies of your book to send to the media for publicity or for special sales purposes, Trafford offers the following volume discounts to authors:
Paperback Disounts
|
| Book Quantity |
Discount* |
| 1-24 |
50%** |
| 50-99 |
40% |
| 100-249 |
45% |
| 250-499 |
50% |
| 500-999 |
55% |
| 1,000-1,999 |
60% |
| 2,000+ |
65% |
|
Hardcover and Color Book Discounts
|
| Book Quantity |
Discount |
| 1-24 |
20% |
| 25-49 |
30% |
| 50-99 |
35% |
| 100-249 |
40% |
| 250-499 |
45% |
| 500+ |
50% |
|
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Trafford is pleased to provide our authors with the ability to purchase volume book orders at a special price. Through the Trafford volume book specialist, you’ll gain access to a program that offers the ability to purchase titles in larger quantities for promotions, events and sales. If you have any questions or would like to receive a quote for a large order (150+ books), special discounts are available. To find out more, please contact a Trafford Book Consultant, at 1.888.232.4444.
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After your order has been printed, assembled, and boxed, you may request a tracking number by calling or e-mailing our book sales customer service department at 888.232.4444 ext. 1 or orders@traffford. Please reference your order number when you call or e-mail.
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Once we have received your order, we will either e-mail, fax or call you and provide an order confirmation with your Sales Order Number on it. If you do not receive a confirmation message from us, then for some reason we did not receive your order. If you have any questions, please contact our Book Sales Department.
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If you do not receive your order within 30 days, please contact our Book Sales Department to inquire about the shipping status.
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Since an order is transmitted directly to the fulfillment center the minute you place it, your Print-on-Demand book order cannot be cancelled.
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Inspect your order carefully when it arrives. Any problems should immediately be reported to our Book Sales Department. Have your order number handy. If your boxes are being sent to an author event venue, make arrangements with the event coordinator to check your order so there aren't any surprises on the day of the event.
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Print-on-Demand orders are non-returnable and non-refundable, except in the event of poor print quality or an error in quantity. Please report quality or quantity issues to the Book Sales Department immediately upon receipt of the order. All claims must be filed within 30 days of shipment receipt.
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We accept payment using Visa, MasterCard, Discover and American Express charge cards. In order to avoid the long delays which often occur when waiting for personal checks to clear the bank, we accept only certified checks and money orders. Checks must have a valid nine-digit bank routing number (ABA code) at the bottom.
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Trafford books orders are non-refundable, except in the event of poor print quality. Please report quality or quantity issues to our Book Sales Department within three business days after receiving your order.
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