Management Strategy

About the Book

Management Strategy: Creating Excellent Organizations is a unique how-to guide for organizational improvement which is designed for leaders at any level in private, public or non-profit organizations. You will want to read this book if you are committed to excellence. It provides clear steps and actions to allow you to transform a mediocre organization into a great one, or to redirect and rebuild enthusiasm for excellence in an organization that has lost focus, or lost spirit.

Each chapter introduces an area for leadership action covering topics such as setting direction, developing necessary two-way communications, developing a system of innovation, developing a focus on customers, implementing performance measures and encouraging the development of work unit teams to improve key process. After each action area is discussed, options for effective leadership action are presented, and steps to implement each action are suggested.

About the Author

Richard E. Mallory is a management consultant, who specializes in business process review, strategic planning and organizational development. He is a recognized writer and public speaker, with 12 years experience as a senior executive manager in federal and state government. He is an expert on application of the Malcom Baldridge National Quality Award Standards in organizations, and served as an Examiner and Senior Examiner for the California Quality Awards from 1995 until 1999.