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1.

Prospect or Perish

Make Every Sales Second Count


Format: Perfect Bound Softcover(B/W)

Our Price: $49.00

2.

Customer Service

Aiming for Excellence

Customer Service, Aiming for Excellence is a fast-paced, humourous and fresh approach to Customer Service that will benefit both first time employees and seasoned professionals as well. This easy-to-read, 'one sitting', book tells you h...


Format: Perfect Bound Softcover(B/W)

Our Price: $17.75

3.

"Just Looking Thanks!"

The Straight-Forward Guide to Creating Brilliant Customer Service

The way a person feels does effect how they behave which in turn effects the results they acheive. "You Are The Difference" works because not only does it help people to think differently about the customer it also help them to think differently abo...


Format: Perfect Bound Softcover(B/W)

Our Price: $12.95

4.

If It Wasn't For Customers...

If It Wasn't For Customers... is the first and eagerly awaited book from Lee Grant & Ralph Letheren all about how to Perfect The Customer Experience. It is the result of over 30 years combined experience of customers' buying patterns and habit...


Format: Perfect Bound Softcover(B/W)

Our Price: $24.33

5.

Total Customer Service for Profitability

The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical suppo...


Format: Perfect Bound Softcover(B/W)

Our Price: $40.00

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