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1.

Maximizing 'IT' Value Through Operational Excellence

A Definitive Guide to Twelve Best Practices in Applications Support and Maintenance

To enable operational excellence, IT must become a suite of IT Application Service Chains as shown in figure 1 below. An IT Application Service Chain is an information-service orientated derivative of the Value Chain developed by Porter in 1980. E...


Format: Perfect Bound Softcover(B/W)

Our Price: $26.09

2.

The Power of One

Gaining Business Value from Personalization Technologies

Customer satisfaction, employee productivity, and overall business efficiency are exponentially increased when companies exploit the tremendous customization potential of Internet applications.

The Power of One brings together some of...


Format: Perfect Bound Softcover(B/W)

Our Price: $25.00

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