Essentials of Quality Control Management

About the Book

The purpose of this book is to give the readers broad and practical aspects of quality control management, which covers the methods of management, philosophies of organizational structure and design, techniques of quality system and statistical methods for quality control and process control. The objective of this Quality Control Management book is to cover only the essentials that are useful for those who are interested to gain some knowledge, principle and practice of quality control system. Quality control personnel would easily learn from this book the pragmatic quality control system and statistical methods that are easily applicable to their work.

Essentials of Quality Control Management is presented in a comprehensive and methodical manner. Readers will learn the approaches and techniques of management that covers organizing, planning, managing, motivating, and empowering employees to perform their quality control jobs productively. Organizational designs and structures for various stages and types of manufacturing and service industries are outlined and discussed for different levels of businesses. Organizational structures are designed according to the needs and growth of company businesses. Basic principle of statistics is discussed in methodical manner so that one would acquire some knowledge of statistics to understand better the application of quality control statistics. The statistical process control used to monitor and improve the product quality and processing methods is clearly outlined with examples. Statistical methods and statistical process control are used extensively to analyze and correct quality or process problems in the processing stages of raw materials, parts, subassemblies and finished products. Control charts are commonly used to monitor the situations of operating process. Examples of different control charts are clearly discussed and illustrated.

In addition, this book contains generous illustrations of practical examples that would help you solve quality problems and implement quality improvement programs in your work. Examples are provided in every chapter to illustrate the salient points in the text. In addition, reader could reinforce his or her comprehension by doing the questions and problems listed at the end of each chapter.

Peter N. T. Pang

About the Author

Peter N. T. Pang received the B.Sc. Electrical Engineering from the University of Aston, England; and the M.B.A. from the San Jose State University, U.S.A.. He has extensive experience in international operations. He has worked as a Senior Consultant at Arthur D. Little Consulting Company. Peter's areas of special expertise are production management, quality control management, materials and inventory control, manufacturing engineering, product design engineering, human resources, plant financial and managerial accounting, and plant operations. He has worked as a Quality Control Manager in a General Electric facility in Singapore; later as a Plant Manager or General Manager at the National Semiconductor facility in Malaysia; TMX Pte. Ltd. in Singapore, a facility of Timex Corporation; Electronica BRK S.A. de C.V. in Mexico, and Xian System Sensor Electronics Ltd. in China, both facilities of Pittway Corporation. He has been very successful in turning around troubled manufacturing companies in Cupertino, California; West Chicago, Illinois; and Brighton, England. Also, he has rendered some manufacturing services to companies in Hong Kong, Taiwan, and the Philippines. Peter's career spans more than thirty-five years of operations, plant and general management in national and international companies. In addition, he has successfully pioneered, established and managed a few manufacturing facilities and companies overseas.