The Customer Service Your Customers Expect

Stories About Customer Service
  • Overview
  • Free Preview
  • About The Author
  • Customer Review
  • Editorial Review

Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can’t be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

Buy This Book

Perfect Bound Softcover(B/W)
Price: $10.99
E-Book
Price: $3.99