The Customer Service Your Customers Expect

Stories About Customer Service
  • Also available as: E-Book
  • Published: January 2020
  • Format: Perfect Bound Softcover(B/W)
  • Pages: 60
  • Size: 5.5x8.5
  • ISBN: 9781490798981
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  • About The Author
  • Customer Review
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Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can’t be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

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Perfect Bound Softcover(B/W)
Price: $10.99
Price: $3.99