Born in Sacramento, California and raised with a brother and sister, after graduation from high school he served in the U.S. Air Force and formed a special interest in history. Thereafter, Michael attended California State University at Sacramento and achieved a Bachelor's and Master's degree in Economics, specializing in antitrust and industrial organization and public policy.
Michael went on to have a management career with GTE (now Verizon) for twenty-six years. This involved rich and diverse assignments as director of quality & customer service, director-team lead for continuous process improvement, director of quality measurement, director-service program management, general service manager of customer service, area service manager, and senior auditor.
In 1989 he led GTE Telephone Operations' Malcolm Baldrige application and site visit teams. In 1990 he published "Service Quality Surveys in a Telecommunications Environment" to demonstrate how customer satisfaction surveying needed to focus on inspiring customer loyalty. In 1991 Michael co-authored "How to Manage Outside Consultants." Michael served four years (1993-96) as an examiner for the U.S. Malcolm Baldrige National Quality Award. During that period he shaped the Total Quality Management system of GTE Directories Corporation and played a key role when that company won the 1994 Baldrige Award. In 1994 he published "Evolution: Quality Means Value" and "Baldrige Examiners, They're Winners, Too." For three years ending in 1998, Michael served on the U.S. Quality Council V, an organization focusing on the next wave of improvement in the year 2000.
In collaboration with Christopher Bogan, during 1994 together they published the McGraw-Hill book Benchmarking for Best Practices: Winning Through Innovative Adaptation. Published in four languages, the book is highly regarded by performance improvement practitioners around the world, and is in production as a 2nd edition to be published during 2003. Michael is a partner of Best Practices LLC. He may be reached on the Internet at firstname.lastname@example.org .
During 1998 Michael turned his attention to selective speaking, consulting and writing. In early 2001, he started the work to achieve the lifetime dream of writing a novel. He has written that story, and it is entitled Not Forgotten, a historical novel that dramatizes, excites and reveals how war can affect a family, relationships, lifetime purpose and have so many ripple effects on the future of humanity.