Winning Ideas 3

About the Book

A source of co-operative policy and procedure, self development and educational tool, staff induction and instruction, staff recruitment and staff care guide, good practice reference material for front-line staff, promoting customer-focused service, interview questions and answers.

About the Author

Kenneth Agyekum-Kwatiah is the author of Winning Ideas, which has won the admiration of many senior managers of leading housing and care organisations in the UK. His strategic and conceptual approach to research and publications stands for genuine emphasis on practical issues in preference to theories. Ken is known to many people as a Housing management consultant, an architect, business management consultant and a lecturer in Housing Management. His achievements have earned him compelling admiration from organisations like Crisis UK, Plan International UK, and the World Development Movement. He is currently the Director of Caltra and Shelter Two Associate Services UK.